Refund & Return Policy
Digital Products, Audio & Gift Cards
Because digital products and Gift Cards are available immediately after purchase, all digital product and Gift Card sales are final and non-refundable.
If you experience a problem accessing or downloading a digital purchase, please contact us through our Contact page and provide your order details. We will work with you to resolve the issue.
Physical Goods
Unused physical products in their original condition may be returned within 7 days of delivery for a refund of the purchase price of the returned item.
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrectly fulfilled by us.
Because some of our products are made to order, returns are not accepted for buyer’s remorse, incorrect size, or incorrect color selection.
Please carefully review product descriptions, sizing information, and color options before placing your order.
Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, misprinted, or has printing errors, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos showing the damage, defect, or printing error
Depending on the circumstances, we will either:
Send a replacement at no additional charge; or
Issue a refund for the affected item.
Lost Packages
If your package is lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be submitted within 7 days of the estimated delivery date. We will review the tracking information and work with our fulfillment and shipping providers to determine the appropriate resolution.
Please note that shipping delays may occasionally occur due to circumstances beyond our control. While we cannot guarantee delivery times, we will do our best to assist you in resolving any shipping-related issues.
Tracking Shows "Delivered," but Package Was Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check:
Around your home or delivery area
With household members or neighbors
Any secure location where the carrier may have left the package
Your local carrier’s delivery information
If the tracking information confirms delivery, we cannot guarantee a refund or replacement for packages reported as missing after being marked as delivered. However, please contact us so we can help you determine the appropriate next steps.
Wrong or Incomplete Shipping Address
Please carefully review your shipping address before completing your order.
If an incorrect or incomplete address is provided and the package is returned to our fulfillment facility, additional shipping costs may apply to resend the order to the corrected address.
If you realize that you entered the wrong address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered production or shipped.
Unclaimed Packages
If a package is returned because it was not claimed or could not be delivered, additional shipping costs may apply if you would like the order reshipped.
Please make sure your shipping information is accurate and that someone is available to receive your package when necessary.
Exchanges
We do not offer standard size or color exchanges because many of our products are made to order.
If the item you received is defective, damaged, misprinted, or incorrectly fulfilled, please contact us within 7 days of delivery so we can address the issue.
How to Request a Return, Replacement, or Refund
To request a return, replacement, or refund, please contact us through our Contact page and include:
Your order number
The reason for your request
A description of the issue
Photos, if applicable
Our customer service team will review your request and respond within 2–5 business days.
If your request involves a damaged, defective, or misprinted product, we may request photos to help us document the issue and process the claim with our fulfillment provider.
Our Fulfillment Partner
One Delight Ministries™ works with a third-party fulfillment provider to produce and ship certain products. Many of these products are made to order, allowing us to offer a variety of designs without maintaining large amounts of inventory.
When an issue is caused by a manufacturing or fulfillment error, we will work with our fulfillment provider to resolve the issue through a replacement or refund, as appropriate.
NOTE: Returns and refunds are available only for products purchased directly through the One Delight Ministries website and online store at https://onedelightministries.com/shop Purchases made through other retailers or third-party platforms are subject to their respective return and refund policies.